--- name: azure-communication-callautomation-java description: "Build server-side call automation workflows including IVR systems, call routing, recording, and AI-powered interactions." risk: unknown source: community date_added: "2026-02-27" --- # Azure Communication Call Automation (Java) Build server-side call automation workflows including IVR systems, call routing, recording, and AI-powered interactions. ## Installation ```xml com.azure azure-communication-callautomation 1.6.0 ``` ## Client Creation ```java import com.azure.communication.callautomation.CallAutomationClient; import com.azure.communication.callautomation.CallAutomationClientBuilder; import com.azure.identity.DefaultAzureCredentialBuilder; // With DefaultAzureCredential CallAutomationClient client = new CallAutomationClientBuilder() .endpoint("https://.communication.azure.com") .credential(new DefaultAzureCredentialBuilder().build()) .buildClient(); // With connection string CallAutomationClient client = new CallAutomationClientBuilder() .connectionString("") .buildClient(); ``` ## Key Concepts | Class | Purpose | |-------|---------| | `CallAutomationClient` | Make calls, answer/reject incoming calls, redirect calls | | `CallConnection` | Actions in established calls (add participants, terminate) | | `CallMedia` | Media operations (play audio, recognize DTMF/speech) | | `CallRecording` | Start/stop/pause recording | | `CallAutomationEventParser` | Parse webhook events from ACS | ## Create Outbound Call ```java import com.azure.communication.callautomation.models.*; import com.azure.communication.common.CommunicationUserIdentifier; import com.azure.communication.common.PhoneNumberIdentifier; // Call to PSTN number PhoneNumberIdentifier target = new PhoneNumberIdentifier("+14255551234"); PhoneNumberIdentifier caller = new PhoneNumberIdentifier("+14255550100"); CreateCallOptions options = new CreateCallOptions( new CommunicationUserIdentifier(""), // Source List.of(target)) // Targets .setSourceCallerId(caller) .setCallbackUrl("https://your-app.com/api/callbacks"); CreateCallResult result = client.createCall(options); String callConnectionId = result.getCallConnectionProperties().getCallConnectionId(); ``` ## Answer Incoming Call ```java // From Event Grid webhook - IncomingCall event String incomingCallContext = ""; AnswerCallOptions options = new AnswerCallOptions( incomingCallContext, "https://your-app.com/api/callbacks"); AnswerCallResult result = client.answerCall(options); CallConnection callConnection = result.getCallConnection(); ``` ## Play Audio (Text-to-Speech) ```java CallConnection callConnection = client.getCallConnection(callConnectionId); CallMedia callMedia = callConnection.getCallMedia(); // Play text-to-speech TextSource textSource = new TextSource() .setText("Welcome to Contoso. Press 1 for sales, 2 for support.") .setVoiceName("en-US-JennyNeural"); PlayOptions playOptions = new PlayOptions( List.of(textSource), List.of(new CommunicationUserIdentifier(""))); callMedia.play(playOptions); // Play audio file FileSource fileSource = new FileSource() .setUrl("https://storage.blob.core.windows.net/audio/greeting.wav"); callMedia.play(new PlayOptions(List.of(fileSource), List.of(target))); ``` ## Recognize DTMF Input ```java // Recognize DTMF tones DtmfTone stopTones = DtmfTone.POUND; CallMediaRecognizeDtmfOptions recognizeOptions = new CallMediaRecognizeDtmfOptions( new CommunicationUserIdentifier(""), 5) // Max tones to collect .setInterToneTimeout(Duration.ofSeconds(5)) .setStopTones(List.of(stopTones)) .setInitialSilenceTimeout(Duration.ofSeconds(15)) .setPlayPrompt(new TextSource().setText("Enter your account number followed by pound.")); callMedia.startRecognizing(recognizeOptions); ``` ## Recognize Speech ```java // Speech recognition with AI CallMediaRecognizeSpeechOptions speechOptions = new CallMediaRecognizeSpeechOptions( new CommunicationUserIdentifier("")) .setEndSilenceTimeout(Duration.ofSeconds(2)) .setSpeechLanguage("en-US") .setPlayPrompt(new TextSource().setText("How can I help you today?")); callMedia.startRecognizing(speechOptions); ``` ## Call Recording ```java CallRecording callRecording = client.getCallRecording(); // Start recording StartRecordingOptions recordingOptions = new StartRecordingOptions( new ServerCallLocator("")) .setRecordingChannel(RecordingChannel.MIXED) .setRecordingContent(RecordingContent.AUDIO_VIDEO) .setRecordingFormat(RecordingFormat.MP4); RecordingStateResult recordingResult = callRecording.start(recordingOptions); String recordingId = recordingResult.getRecordingId(); // Pause/resume/stop callRecording.pause(recordingId); callRecording.resume(recordingId); callRecording.stop(recordingId); // Download recording (after RecordingFileStatusUpdated event) callRecording.downloadTo(recordingUrl, Paths.get("recording.mp4")); ``` ## Add Participant to Call ```java CallConnection callConnection = client.getCallConnection(callConnectionId); CommunicationUserIdentifier participant = new CommunicationUserIdentifier(""); AddParticipantOptions addOptions = new AddParticipantOptions(participant) .setInvitationTimeout(Duration.ofSeconds(30)); AddParticipantResult result = callConnection.addParticipant(addOptions); ``` ## Transfer Call ```java // Blind transfer PhoneNumberIdentifier transferTarget = new PhoneNumberIdentifier("+14255559999"); TransferCallToParticipantResult result = callConnection.transferCallToParticipant(transferTarget); ``` ## Handle Events (Webhook) ```java import com.azure.communication.callautomation.CallAutomationEventParser; import com.azure.communication.callautomation.models.events.*; // In your webhook endpoint public void handleCallback(String requestBody) { List events = CallAutomationEventParser.parseEvents(requestBody); for (CallAutomationEventBase event : events) { if (event instanceof CallConnected) { CallConnected connected = (CallConnected) event; System.out.println("Call connected: " + connected.getCallConnectionId()); } else if (event instanceof RecognizeCompleted) { RecognizeCompleted recognized = (RecognizeCompleted) event; // Handle DTMF or speech recognition result DtmfResult dtmfResult = (DtmfResult) recognized.getRecognizeResult(); String tones = dtmfResult.getTones().stream() .map(DtmfTone::toString) .collect(Collectors.joining()); System.out.println("DTMF received: " + tones); } else if (event instanceof PlayCompleted) { System.out.println("Audio playback completed"); } else if (event instanceof CallDisconnected) { System.out.println("Call ended"); } } } ``` ## Hang Up Call ```java // Hang up for all participants callConnection.hangUp(true); // Hang up only this leg callConnection.hangUp(false); ``` ## Error Handling ```java import com.azure.core.exception.HttpResponseException; try { client.answerCall(options); } catch (HttpResponseException e) { if (e.getResponse().getStatusCode() == 404) { System.out.println("Call not found or already ended"); } else if (e.getResponse().getStatusCode() == 400) { System.out.println("Invalid request: " + e.getMessage()); } } ``` ## Environment Variables ```bash AZURE_COMMUNICATION_ENDPOINT=https://.communication.azure.com AZURE_COMMUNICATION_CONNECTION_STRING=endpoint=https://...;accesskey=... CALLBACK_BASE_URL=https://your-app.com/api/callbacks ``` ## Trigger Phrases - "call automation Java", "IVR Java", "interactive voice response" - "call recording Java", "DTMF recognition Java" - "text to speech call", "speech recognition call" - "answer incoming call", "transfer call Java" - "Azure Communication Services call automation" ## When to Use This skill is applicable to execute the workflow or actions described in the overview. ## Limitations - Use this skill only when the task clearly matches the scope described above. - Do not treat the output as a substitute for environment-specific validation, testing, or expert review. - Stop and ask for clarification if required inputs, permissions, safety boundaries, or success criteria are missing.

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